Do you require information and assistance before you purchase one of our products?
We can offer technical information and advice to ensure you have the right product to meet your needs.
Data sheets with product specification and installation manuals are available to view or download via this website on the relevant product pages.
Sales brochures and data sheets can also be posted or emailed to you upon request.
For further technical advice please call: 0844 372 7766*.
If you have a product that is not performing as expected or that has developed a fault, then please contact our Service Repair team (via form opposite) before removing the product
You will receive a response within one working day to determine if a site visit is required and make the necessary arrangements with our nationwide team of experienced service engineers
Even if the product is out of warranty, we can still arrange a Service Repair Engineer visit.
To book a service call, please call: 0844 372 7766*
If you have installed one of our products and are experiencing any difficulty with either commissioning or operation call or email (send via form opposite).
Please do not remove the product until you have spoken to a member of our technical team to allow fault diagnosis. For further fault diagnosis advice please call: 0844 372 7766*.
We hold stock of the most frequently used replacement spare parts at our Peterborough factory.
Replacement parts are available for same day despatch when ordered before 1pm.
We also offer Debit/Credit Card facilities for instant purchase of replacement parts for out of warranty products.
For further replacement parts advice please call: 0844 372 7766*.