Important Update
As a result of the ongoing Covid-19 situation and its impact on work and home conditions, we have had to reduce our normal working hours. In light of these exceptional current events, we have a responsibility to respond to urgent issues as a priority, and only schedule repair visits for total heating loss or lack of hot water. Our Customer Support team is still available to provide product advice and support on 0344 879 3588 or if you would prefer, you can submit an online contact form and we will respond as soon as we can.
We would like to thank all our customers for your understanding during this period.

Have a question?
Get in touch today



Contact us online
Whether you're looking for advice on the which Xpelair product to buy, or are having problems with your Xpelair product, then the easiest way to get in touch with us is our online form where we will respond as efficiently and effectively as possible.
Call our Customer Support Team
0344 879 35 88*
* Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.
Please listen carefully to the menu options to ensure your call is routed to the correct team and to avoid unnecessary hold times. During sudden changes in temperature, our phone lines become extremely busy and hold times may be longer. We encourage you to use our Online Form for less urgent queries.
In order to provide you with the best possible service, we ask that for all fault/product issues that you have the details of the product including model and serial number, date of purchase or installation and if required the proof of purchase. This ensures we can assist the first time you contact us.
Customer Services Opening Times:
Monday - Thursday: 09:30 - 12:30 & 13:15 - 16:00
Friday: 09:30 - 12:30 & 13:15 - 15:00
Saturday - Sunday: Closed
We take advice from Ofgem, Trading Standards and our Ombudsman partners in order to treat all of our customers fairly. This may mean that during busy times customers or end users who require urgent assistance with main heating or hot water may be prioritised.
Our Customer Support team are committed to delivering excellence to all of our customers and end users so if you are contacting us about a suspected product fault or believe you need a repair to your product our team will assess each case individually. This helps us determine vulnerability or impact to well-being. We ask for your patience and understanding in how we best support our most vulnerable customers.
Our Location
Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive,
Hedge End,
Southampton,
Hampshire,
United Kingdom
SO30 2DF

Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.