Important Update

As a result of the ongoing Covid-19 situation and its impact on work and home conditions, we have had to reduce our normal working hours. In light of these exceptional current events, we have a responsibility to respond to urgent issues as a priority, and only schedule repair visits for total heating loss or lack of hot water. Our Customer Support team is still available to provide product advice and support on 0344 879 3588 or if you would prefer, you can submit an online contact form and we will respond as soon as we can.

We would like to thank all our customers for your understanding during this period.

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Person holding mobile and typing
Person holding mobile and typing

Contact us online

Whether you're looking for advice on the which Xpelair product to buy, or are having problems with your Xpelair product, then the easiest way to get in touch with us is our online form where we will respond as efficiently and effectively as possible. 

Online form

Talk to us today

Our friendly customer service teams are here to help you, be it with a question on something you already own or are thinking of buying. 

Call our Customer Support Team

0344 879 35 88*

* Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.

Please listen carefully to the menu options to ensure your call is routed to the correct team and to avoid unnecessary hold times. During sudden changes in temperature, our phone lines become extremely busy and hold times may be longer. We encourage you to use our Online Form for less urgent queries.

In order to provide you with the best possible service, we ask that for all fault/product issues that you have the details of the product including model and serial number, date of purchase or installation and if required the proof of purchase. This ensures we can assist the first time you contact us.

Customer Services Opening Times:

Monday - Thursday: 09:30 - 12:30 & 13:15 - 16:00

Friday:            09:30 - 12:30 & 13:15 - 15:00

Saturday - Sunday: Closed

 

We take advice from Ofgem, Trading Standards and our Ombudsman partners in order to treat all of our customers fairly. This may mean that during busy times customers or end users who require urgent assistance with main heating or hot water may be prioritised.

Our Customer Support team are committed to delivering excellence to all of our customers and end users so if you are contacting us about a suspected product fault or believe you need a repair to your product our team will assess each case individually. This helps us determine vulnerability or impact to well-being. We ask for your patience and understanding in how we best support our most vulnerable customers.

 

Our Location

Millbrook House, Grange Drive,

Hedge End,

Southampton,

SO30 2DF

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